Claire Simmons – With a wide range of specialization and corporate cultures, she leads TSG into travel management contracts in the academic community, corporate market, professional associations, non-profit association, and government contractors, as well as diverse enterprises in the Metropolitan Washington area.
Executive Vice President
Karen Dunlap has worked in the travel industry since 1976. Karen earned her degree in Business Management, with an emphasis on Personnel, from the University of Maryland. Her entry into the travel industry as an agent trainee, more than twenty years ago, has led to a succession of increasingly challenging positions, culminating in her current role as Executiv Vice President.
As a Executive Vice President, working closely with the President and the Vice President, Karen has strongly influenced the development of a more “structured” environment at TSG, including; an employee productivity program with bonus incentives, the employee of the month award, the annual employee awards program, a new employee orientation program, a measurable quality controls program, standardized employee performance review procedures, and a revised policy and procedures manual. In addition, Karen oversees the management and staff of TSG. Karen’s background in personnel management has given her the skills and abilities to successfully develop and carry out the necessary training and developmental programs for the TSG staff. Karen has worked hard to empower the branch managers and encourages them to use a strong “team oriented” approach to servicing the needs of their valued clients.
Karen’s gift for recognizing talent has resulted in TSG’s employing some of the most talented and productive agents in the Washington metropolitan area. It is Karen’s belief that “We are what we sell and we are the best!”
Pat Sullivan has been in the travel industry for over 27 years. Pat has gained extensive industry knowledge during her 27-year career in the field. Prior to forming Travel Solutions Group, Pat was one of 3 owners of a travel management consulting company which was dedicated to providing industry resources inclusive of the management of outsourced corporate travel programs, travel professional placement, travel industry training, travel operations management strategies and creating industry products.
Before forming the consulting company, Pat was Senior Vice President, Sales and Operations of a large regional travel management company, where her responsibilities included client relations’ development, T&E policy consulting, vendor negotiations, financial analysis, and project management.
Her career in travel has also included 8 years with American Express Travel Management Services where her responsibilities included Corporate Card sales, service and implementation, and Group and Meeting and Incentive Sales as well as industry training.
As Vice President, Pat is instrumental in identifying potential business partners that are well suited to the resources of our organization. She works with co-owner, Claire Simmons and senior management to determine how we can best partner together to meet and exceed client objectives.
Phone: (240) 387-4231