Mission Statement
The TSG corporate philosophy is embodied in a statement of purpose
that explains the principles underlying TSG's relationship
with our clients, the travel industry and our employees.This proposal
describes TSG’s considerable resources — management
and operational personnel, technological capabilities, and a vast
array of services — which will be employed to meet your company’s
travel wishes and objectives. .
Where agencies vary widely in their personnel capabilities, TSG’s
most valuable and distinguishing asset is the experience, longevity,
and quality of its personnel. Carefully recruited, thoroughly trained,
and fairly compensated, they are instilled with a sense of caring
that permeates every aspect of their dealings with the public. In
an industry with high levels of built-in stress, TSG’s internal
corporate personality (first-name friendliness, formal and informal
support systems, rewards, etc.) carries over into our client relations.
Clients enjoy a high degree of service continuity because TSG’s
managers and counselors like and hold their jobs.
In our opinion three of the most dominant trends in the travel
industry today are (1) an ever-sharper focus on cost reductions,
often at the expense of service features, (2) increased market segmentation,
aimed at increasing the number of business travelers, and (3) competition
and rapid attention to market share. The resulting “fluid
environment” is often confusing and frustrating to travelers,
whose focus on their own business objectives precludes mastery of
airlines’ shifting policies and procedures. These trends,
which are evident in many facets of daily operations, create frequent
turmoil.
The industry is undergoing a series of technology-driven revolutions,
which has changed the way customers receive service. From electronic
ticketing to smart cards to on-line booking systems, TSG maintains
a forward-thinking position. The advent of corporate intranets/internets
offers unprecedented distribution opportunities. Policy information,
electronic reservation and expense management systems, car be housed
in an on-line environment for employees to access, regardless of
location. In the face of these rapid, overpowering changes, we look
with confidence and will continue to make investments in technology
to lower costs and improve service. TSG has focused on building
our competencies in identifying and engaging the best technologies
for customers.
Travel agents are the buffer between the airlines and their customers.
Primarily responsible to our corporate-travel clients, TSG continuously
analyzes and evaluates airlines’ decisions and services to
identify problems and opportunities for individual corporate clients.
Equally important, we negotiate solutions with airlines of our choice
to provide the best possible service for our clients’ travelers.
Your company cannot independently keep up with the complexities
of cost-effective air travel and, at the same time, materially affect
policies and practices bearing on services received. Until or unless
the travel industry stabilizes and the travel process becomes simple,
routine, and predictable, travel agents will continue to be vital
to organizations for whom travel is an essential and costly business
expense.
TSG has demonstrated the knowledge and skill to consistently provide
our clients with the service and advice that have permitted them
to fare well in the chaotic travel environment. In all candor, the
job gets more complex every year.
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